Support

Support

If you have trouble with the videos playing, please carefully follow the steps below to resolve it.

If you have trouble with the videos playing, please carefully follow the steps below to resolve it.

Video stops and starts, or stutters: This is usually due to internet connection speed. Check that your internet connection is solid and turn off other applications that are accessing the internet.

Clear your browser cache. Visit this site for how to do that for most browsers.

Press the pause button and wait a few minutes. This should allow more of the video to download and hopefully it will play smoothly.

Close other applications or apps on your phone. 

Restart your computer or tablet or phone.

Can't hear the video: Go to Youtube and play a video and see if the sound works. If not, you have something going on with your computer. 

For Windows PC visit this link for help.  For Apple/Mac go here.  Android iPhone

For all other issues please email us at support@newyouyear.com with as complete a description as you can provide.

Video stops and starts, or stutters: This is usually due to internet connection speed. Check that your internet connection is solid and turn off other applications that are accessing the internet.

Clear your browser cache. Visit this site for how to do that for most browsers.

Press the pause button and wait a few minutes. This should allow more of the video to download and hopefully it will play smoothly.

Close other applications or apps on your phone. 

Restart your computer or tablet or phone.

Can't hear the video: Go to Youtube and play a video and see if the sound works. If not, you have something going on with your computer. 

For Windows PC visit this link for help.  For Apple/Mac go here.  Android iPhone

For all other issues please email us at support@newyouyear.com with as complete a description as you can provide.

If you are having trouble with a page or other technical issues, visit our Support Page to get answers or to contact us.

If you are having trouble with a page or other technical issues, visit our Support Page to get answers or to contact us.

Support Center

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Support Center

Assistance

If you stumbled across this page or were sent to it by someone who cares about you, then click HERE to get full access to the event.

If you stumbled across this page or were sent to it by someone who cares about you, then click HERE to get full access to the event.

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Join the FREE Event

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Not sure what's happening when? Visit this page to get back on track.

Not sure what's happening when? Visit this page to get back on track.

Event Schedule

What's Happening

Event Schedule

What's Happening

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